RMC is committed to excellent and professional R&D management by offering services and products that are above the customer’s expectations and the need of related parties as well as implementing continuous improvement in order to elevate the effectiveness of the quality management system by:
- Delivering services professionally in a conducive and customer-friendly environment.
- Offer appropriate facilities and infrastructure for optimum customer satisfaction.
- Implement sustainable activities involving the University and other relevant parties.
- Acknowledge receipt of complaints, suggestions and/or enquiries relating to the University services.
- Take action on complaints, suggestions and/or enquiries relating to the University services.